Privacy
Policy

Last Updated: 02.02.2026

High Fae Retreats (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, enquire about our retreats, or make a booking.

1. Information We Collect

We may collect and process the following personal data:

Name
Email address
Phone number
Billing and payment details
Booking and attendance information
Dietary or accessibility requirements you choose to share
Any other information you provide through contact forms or enquiries

We may also collect limited technical data such as IP address, browser type, and website usage through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide customer support
Process bookings and payments
Send confirmation emails and retreat updates
Provide important information regarding your attendance
Improve our website and services
Comply with legal or regulatory obligations

We will never sell your personal information to third parties.

3. Lawful Basis for Processing (UK GDPR)

We process your data under one or more of the following lawful bases:

Consent – when you opt in to communications
Contract – to fulfil a booking or service you request
Legal Obligation – to comply with applicable laws
Legitimate Interests – to improve services and website functionality

4. Sharing Your Information

We may share your data only where necessary with:

Payment processors
Booking or scheduling platforms
Professional advisors (e.g., accountants or legal advisors)
Service providers who help operate our website or events

All third parties are required to keep your information secure and confidential.

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Information is stored securely and only retained for as long as necessary to fulfil its purpose or meet legal requirements.

6. Cookies

Our website may use cookies or similar technologies to enhance user experience and analyse site traffic. You can adjust your browser settings to refuse cookies if you prefer.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where applicable
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our retreats and services are not intended for individuals under 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: highfaeretreats@gmail.com

Business Name: High Fae Retreats Ltd